99sl is committed to protecting the privacy and security of your personal information. Learn how we collect, use, and safeguard your data in a transparent and responsible manner.
Last updated: 1 January 2026Six core data protection principles that form the foundation of your trust in the 99sl platform.
When you interact with the platform 99sl — whether via the website 99sl.vu or our mobile app — we collect several categories of information to ensure a safe, seamless, and personalised gaming experience for you.
When you open a new account, we collect your full name, date of birth, identity card or passport number, email address, mobile number, and residential address. This information is required for the identity verification (KYC) process to ensure our platform is only used by eligible individuals aged at least 18 years.
To process deposits and withdrawals, we collect your payment method details such as bank account number, bank name, e-wallet account number (Touch 'n Go, Boost, GrabPay), and FPX or DuitNow information. We does not store credit or debit card numbers directly — card transactions are processed through a PCI-DSS certified encrypted payment gateway.
Automatically, our system logs your IP address, browser type, device operating system, pages visited, session duration, game logs, and wagering patterns. This data is used solely to detect fraud, improve platform performance, and deliver relevant game recommendations.
When you contact our support team via live chat, email, or in-app messaging, we retain a record of those conversations. This allows us to provide more effective support and resolve any issues more efficiently in the future.
Every piece of information we collect from you is used for a clear and lawful purpose. 99sl uses your data responsibly for the following purposes:
| Purpose of Use | Data Types Used | Legal Basis |
|---|---|---|
| Identity verification (KYC) | Name, IC/passport, date of birth | Legal obligation |
| Deposit & withdrawal processing | Financial information, bank account | Contract performance |
| Fraud detection & security | IP, activity logs, wagering patterns | Legitimate interest |
| Customer Support | Email, phone, conversation records | Contract performance |
| Promotional & bonus communications | Email, phone number | User consent |
| Platform improvement | Usage data, feedback | Legitimate interest |
| Anti-money laundering regulation compliance | Financial & identity information | Legal obligation |
We will not use your data for any purposes other than those stated in the table above without obtaining your prior consent. Should the purpose of processing change, you will be notified via email or in-platform notification.
99sl invests seriously in cybersecurity infrastructure to ensure your data is always protected against unauthorised access, breaches, or misuse.
All communications between your device and 99sl servers use TLS 1.3 protocol with AES-256 encryption. This means every piece of information transmitted — including passwords, payment details, and personal data — cannot be read by any third party even if the data traffic is intercepted.
Sensitive data such as passwords is stored in hashed form using the bcrypt algorithm. Financial and identity information is encrypted using AES-256 before being stored in our database. Encryption keys are stored separately from the encrypted data.
99sl supports two-factor authentication for all player accounts. We encourage you to enable 2FA through your account security settings to add an extra layer of protection against unauthorized access.
Our security infrastructure is regularly audited by independent cybersecurity firms. Penetration testing is conducted at least twice a year to identify and address any vulnerabilities before they can be exploited.
99sl does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, there are limited situations where we may need to share your data with the following parties:
We work with carefully selected third-party providers to support our platform operations — including payment gateway providers, KYC service providers, cloud infrastructure providers, and analytics companies. All these providers are bound by strict data protection agreements and may only use your data for purposes we have specified.
99sl may be required to disclose your information to government authorities or law enforcement where mandated by applicable law, court order, or valid legal process. In such situations, we will disclose only the minimum information necessary.
In the event of a merger, acquisition, or sale of 99sl assets, player information may be transferred as part of the business assets. Should this occur, you will be notified in advance and a new privacy policy will be presented for your approval.
Platform 99sl uses cookies and similar tracking technologies to enhance your experience, analyse platform usage, and deliver relevant content.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of our platform. For non-essential cookies, you may opt out without losing access to the core features of 99sl.
Our platform may also use web beacons and similar technologies in email communications to determine whether emails we send have been opened. You can disable this feature by turning off image display in your email settings.
As a user 99sl based in Malaysia, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, contact our privacy team via live chat or email at [email protected]. We will acknowledge your request within 3 business days and resolve it within 30 business days.
99sl retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law.
Once the prescribed retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity. Deletion is carried out using procedures that meet industry security standards to ensure the data cannot be recovered.
99sl reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes in platform operations.
When material changes are made to this Privacy Policy, we will notify you via:
The last updated date will always be clearly displayed at the top of this page. Continued use of the platform 99sl after the effective date of such changes will be considered as your acceptance of the updated Privacy Policy.
If you disagree with any changes made, you have the right to close your account and request deletion of your data in accordance with the procedure outlined in Section 6 above. For any enquiries regarding our Privacy Policy, please refer to the page FAQ us or contact our support team directly.
The most frequently asked questions about the 99sl Privacy Policy.
Your data is protected, your identity is encrypted, and your privacy is respected. Join millions of Malaysian players who have trusted 99sl as their digital entertainment platform of choice.